Dashboard
Live status of the bot.
Turn this off to stop all automatic replies immediately. Messages still arrive in the Inbox.
Activity
When closed
Fallback message
Sent if both AI providers fail. Never leave a customer with silence.
Inbox
Flagged threads first. Turn the bot off per conversation to take over.
Cafe Info
Facts the bot may state. Anything not here, it must not claim.
Hours
The bot is told the live Dhaka day and time on every message, so it always knows if you are open.
Facilities & service
Menu
Switch an item off the moment it sells out. The bot stops offering it on the next message.
Import from text
Paste your menu however it is written. Check the prices afterwards.
FAQs
Answers in your own words. These override anything the model would otherwise guess.
Persona
How the bot sounds. Test in the Playground before it goes live.
Scope & Limits
What the bot settles alone, what needs your confirmation, what it must never touch.
Autonomy tiers
Answer questions
Menu, prices, hours, location, facilities.
Reservations
Bot collects details, then you confirm. It must never say "confirmed" itself.
Orders
A confirmed order your kitchen never saw is worse than a two-minute wait.
Complaints, refunds, allergies
Acknowledge once, then stop and flag. Never promises a refund, never gives allergy advice.
Guardrails
Hard rules, copied into the prompt verbatim.
Escalation keywords
If a message contains any of these, the thread is flagged for you.
Compiled Prompt
Exactly what the model receives with every customer message.
Playground
Talk to your bot with the current settings, using the real AI provider. Nothing here touches Facebook or Instagram.
Setup
Connection status and the values Meta asks for.